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Frequently Asked Questions

1. My Maptangle/Hopoff mat had a very strong and unpleasant odor when I opened the sealed plastic bag in which it was packaged. Is there anything I can do to get rid of this odor?

Yes, there is. While the odor would eventually dissipate with use and exposure to air, we wanted to find a method that would speed this process for our customers. We tried several things to minimize the odor, all of which worked well. Happily, they involve common and inexpensive household products and a minimum of effort.

We did the following:

Let the mat stand in a tub of hot water for approximately 1 hour with 2-3 cups of distilled white vinegar or apple cider vinegar and a strongly scented shampoo or laundry soap (we used a lavender scented shampoo.) We also let a mat stand in a tub of hot water in which we had dissolved the contents of a 4 lb box of baking soda.

Whichever solution you choose, please make sure that the mat is completely submerged.

Rinse the mat and put it outside to dry - ours was in a mix of the sun and shade and we left it outside overnight. The next day the odor should be virtually non-existent.

We apologize for any inconvenience, and do want to assure our customers that all components of both the Maptangle® and Hopoff™ games are completely non-toxic.

If you are unable to wash your mat in the above manner, we recommend that you play your game out of doors, if convenient, until such time as you are comfortable with the level of any remaining odor.

2. I have placed an order on your website and I a)haven't recieved my order b)would like to change/cancel my order.

While we are pleased to be able to offer our customers the convenience of online ordering, we do not fulfill these orders. Your order is processed by Shopatron and it may be fulfilled by any of our retailers. If you have any questions regarding an order placed on our website, please contact Shopatron for assistance.

3. Does Hidden Hills Productions ever donate games?

Yes, we do. We field requests and try to respond to each one, whether or not we make a donation. As we are a small company, it has been our policy in past years to choose one organization per year to which we make a charitable donation.

4. Do the creators of the games ever make personal appearances in schools in order to teach their games?

Yes, we have done this in the past. Please submit inquiries via e-mail to the Borderline website.

5. I have checked your website and there are no stores in my area that carry your games. May I request that information be sent to my local toy/parent-teacher/book store?

Absolutely! Please send the store information to our website and we will send the store ordering information. Alternatively, you might suggest to the buyer at your local store that they visit our website.

Hidden Hills Productions, Incorporated

4607 Lakeview Canyon Rd. #577
Westlake Village, CA 91361
phone/fax: 800 641-9996